Thursday, June 20, 2019

ShoreTel: How to find a call GUID from the Connect Client

How to pull a GUID for a ShoreTel/Mitel Call or Voice Mail from the Connect Client.


  1. In the connect client Click on the Recent Navigation link
  2. In the right pain select the drop down and select Calls or Voice Mail
  3. Find the Call or Voice Mail that you need the GUID for
  4. Right click that Call or Voice Mail and select Copy Call ID to Clipboard
  5. Now you can past the GUID into a email or text document
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