Wednesday, January 18, 2023

ShoreTel/Mitel: RingCentral now supports the ShoreTel/Mitel IP400 Phones

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 RingCentral has now certified the ShoreTel/Mitel IP480, IP480G, and IP485G (NOT THE IP420) phones to work on their platform. This is great ...
Wednesday, January 6, 2021

ShoreTel/Mitel: 14.2 migration to Connect steps

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 There are a lot of things that go into migrating from ShoreTel 14.2 to Mitel Connect. Make sure you have read through the Mitel Migration g...
Monday, May 18, 2020

ShoreTel:System Key Generation

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Here are the steps on how to generate a new system key from the Mitel SLS portal. (The screen shots below are taken from a Mitel license PDF...
Tuesday, October 22, 2019

ShoreTel/MiTel: How to Migrate MiVoice Connect to a new Server

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I have tried to move a few Connect systems from one piece of hardware/OS to another by doing a backup/restore  and it has always ended in di...
Monday, October 21, 2019

ShoreTel/MiTel: Auto Attendant at remote site with ShoreTel SG90V Switch not playing greeting

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I ran into a issue just recently where I migrated a customer from a 2008 R2 server to a 2016 server and instead of doing a back up restore I...
Friday, August 2, 2019

ShoreTel: How to configure a ShoreTel IP400 series VPN phone and EGW user

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Here are some step by step instructions on how to configure a ShoreTel IP 400 Series phone to use with an Edge Gateway. When setting up a VP...
Wednesday, July 17, 2019

SIP: P-Asserted-Identity SIP Header mondification

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ShoreTel/Mitel allows users to move their extension from one location to another as long as they are configured on the ShoreTel/Mitel system...

Cisco: Track default route when Outside IP address is assigned VIA DHCP

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Sometimes you need to to apply a tracking statement to a route so that if a cretin condition is met that route gets removed. In this case I...

Cisco: DMVPN commands and configuration

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DMVPN debugs Debugs on both sides at the same time: Debug crypto condition peer ipv4 (public ip of peer) Debug crypto isakmp Debug cr...

SIP: SIP Response Codes

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Here is a list of Sip Response Codes very useful with trouble shooting sip in Wire Shark. 1xx - Informational Responses 100 Trying Exte...

SIP: SIP Profile Parameters and their usage

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DontFwdRefer Usage: DontFwdRefer=[0|1] When this parameter is set to 1, it inhibits the use of REFER for transfer on the trunk.  It also ...
Tuesday, July 16, 2019

Routing: Administrative Distance Values

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I don't always remember even though I should, what the AD values are of the different routing protocols. Connected Interface = 0 St...

General IT: Crossover, Straight through and Loopback cables

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When ever I am installing a new PRI or connecting two PBX's together I always need to make a cross over cable and I always end up having...

General IT: Common TCP/UDP Port Numbers

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General IT: IP Network Subnets

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ShoreTel: Konftel 300IP and ShoreTel/Mitel Configuration

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This will provide you with some detail on how to intergrate a Konftel 300IP conference phone in to a ShoreTel/Mitel phone system. Call Co...
Thursday, June 20, 2019

ShoreTel: Migrate a ShoreTel 14.2 system to a new Server

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Here are the steps that I follow when I need to migrate a ShoreTel 14.2 and below system to a new server. This could be to upgrade the serve...

ShoreTel: How to check your Voice mail from outside the ShoreTel/Mitel system

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There are sometimes where you need to call into the ShoreTel\Mitel phone system to check your voice mails. This usually happens when you are...

ShoreTel: How to log into a ShoreTel/Mitel phone

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Here are the steps that you can use to log into a ShoreTel/Mitel phone that is in a Available state or if someone else is logged into it. ...

ShoreTel: How to find a call GUID from the Connect Client

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How to pull a GUID for a ShoreTel/Mitel Call or Voice Mail from the Connect Client. In the connect client Click on the Recent Navigation...