- Connect the ShoreTel phone (IP400) that the user will be using to the local phone network to make sure it gets the latest config and firmware update
- On the back of the ShoreTel phone write down the MAC address
- Log in to ShoreWare Director
- Go to Administration => Users => Users
- Find the user you would like to configure to use a Remote phone
- Click on the telephony tab
- Place a check mark next to Enable remote phone authentication
- Click Save
- Navigate to Administration => Appliance/Servers => Platform Equipment
- Find the Edge Gateway under the name column and click on it (The name should have a line under it making it a hyperlink)
- The Edge Gateway web page should open
- The default login is admin and ShoreTel
- Click Configuration from the top of the page
- Click on Phones from the left navigation panel
- Click the Allowed List link
- At the bottom of the page click the Add button
- In the MAC address box put the MAC address of the phone you are going to use
- i.e. 00:10:49:00:00:00
- In the Phone Name box enter a name ( A description, I usually enter the phone model)
- In the User ID box enter the Extension number of the user that will be using that phone
- Click apply
- With the phone on hook, press the MUTE button followed by 4636# (INFO#)
- Enter the Admin password 1234# (If asked)
- Press the down arrow key until you reach Diagnostic and then press Open button (Button under screen on left side)
- Press the down arrow key until you reach clear configuration and then press Open
- Press the Clear button
- The phone will reboot
- Watch the phone screen and when you see the phone ask you to press any key for set up press the # key
- You will be asked for a password enter 1234#
- Press the down arrow key until you reach the VPN and then press Open
- Set Use VPN to “ON” by pressing the Toggle soft key
- Press the down arrow to select VPN Gateway
- Set the VPN Gateway value to the public IP or FQDN of your Edge Gateway (By using the keypad numbers and the * key )
- Press the Back button (Button under the screen on the right side)
- Press the Apply button (Button under the screen on the right side)
- The phone will reboot
- User experience may very a little bit after this point as not all systems act the same
- The phone will say Connecting to VPN (sits here for a bit)
- The phone will say Unable to connect to VPN (sits here for a bit)
- The phone will say Server certificate could not be verified press the OK button (Button under the screen on the right side)
- The phone will say Connecting (sits for bit)
- The phone will say Requesting Service (for a bit)
- The phone will say Available or your user info
This is a licensed based usage so make sure you have Remote Phone licenses available to use or get some if you do not. If you don't have the license you can still configure this but if you don't remove it within the 45 day trial period your ShoreTel system will be locked and you wont be able to make any changes to it. You will need to buy the licenses you are over and apply them to the system to unlock it or have ShoreTel unlock you system and this comes with a fee.