ShoreTel: Migrate a ShoreTel 14.2 system to a new Server

Here are the steps that I follow when I need to migrate a ShoreTel 14.2 and below system to a new server. This could be to upgrade the server OS or moving from a physical server to a virtual server.

There are a few things to note:

1. You will need to install the SAME version of ShoreTel on the new server that you are using on the current server
2. The new server will have to have the same IP address as the current server at the time you install ShoreTel on it
3. The new server will have to have the same computer name as the current server at the time you install ShoreTel on it
4. After the server is migrated you will need to request a new system key from ShoreTel 

Prep new Server:

1. Prep the new server as per the Build Notes and Install Guide
2. Change IP address to the same IP as the old server
3. Change the name to the same name as the old server
4. Install the ShoreTel Software (EXACT same build as old server)
1. Right click on Setup and click "Run as Administrator
5. Reboot when Prompted
6. Log in to Director using the default credentials
1. Username: admin
2. Password: changeme
7. Verify all services are running by click on the Headquaters link to the right of the Quick Look page
8. Log out of Director

Back up the old server:

1. Databases .sql files
1. Navigate to C:\Program Files (x86)\Shoreline Communications\Shoreware Server\MySQL\MySQL Server 5.0\Examples and run the following files
1. BackupCDR.bat -> Will output an .sql file to the root of C:
2. BackupConfig.bat -> Will output an .sql file to the root of C:
3. BackupWebridge.bat -> Will output an .sql file to the root of C:
1. Only required if there is an SA-100/SA-400 in use.
4. BackupMonitoring.bat-> Will output an .sql file to the root of C:
1. Only required for ShoreTel 14.x
5. Copy the resulting .sql files folder to a safe location (Network Share, Thumb drive, etc...)
2. Shoreline Data folder
1. Stop all ST services from script at C:\Program Files (x86)\Shoreline Communications\ShoreWare Server\Script\ hq_shoretel-stop-svcs (make sure to run as administrator)
3. Copy the VMS, User Data, & Prompts folder from Shoreline Data, to a safe location (Network Share, Thumb drive, etc...)
1. Start all ST services from script at C:\Program Files (x86)\Shoreline Communications\ShoreWare Server\Script\ hq_shoretel-start-svcs (make sure to run as administrator)
4. Reboot the ShoreTel server
5. Copy the back up files to the new server
6. Shut down the Old server

Restore data to new server

1. Place the backed up configuration and CDR SQL files at the root of the C: drive and run the "Restore" batch files at C:\Program Files (x86)\Shoreline Communications\ShoreWare
1. Server\MySQL\MySQL Server 5.0\Example
1. RestoreConfig.bat
2. RestoreCDR.bat
1. Only required if the site has an SA-100/SA-400
3. RestoreMonitoring.bat
2. Stop all ST services from script at C:\Program Files (x86)\Shoreline Communications\ShoreWare Server\Script\ hq_shoretel-stop-svcs (make sure to run as administrator)
3. Copy the back up version of VMS, Promps, and User Data folders to the Shoreline Data folder (write over the new folders)
4. Delete all .dat files in the VMS folder
5. Start all ST services from script at C:\Program Files (x86)\Shoreline Communications\ShoreWare Server\Script\ hq_shoretel-start-svcs (make sure to run as administrator)
6. Reboot the server

Verify the old data is restored

1. Log into Director with your existing credentials
1. Check for your users, AA menus, switches, etc
2. Request a new license key for the new server

ShoreTel: How to check your Voice mail from outside the ShoreTel/Mitel system

There are sometimes where you need to call into the ShoreTel\Mitel phone system to check your voice mails. This usually happens when you are not doing voice mail to email, don't have access to the system remotely or many other reasons. To access your voice mails just follow the instructions below.

1. Dial your direct number or another phone number that belongs to the system
2. When you hear the voice mail greeting press the * and then #
3. The System will ask you to enter you extension number
4. Then the system will ask you to enter your voice mail password followed by a #
5. After you have completed the above, all operations are the same as the regular office voice mail 

ShoreTel: How to log into a ShoreTel/Mitel phone

Here are the steps that you can use to log into a ShoreTel/Mitel phone that is in a Available state or if someone else is logged into it.

Sometimes (depends on the system configuration) on the ShoreTel/Mitel IP 400 series phones there will be a soft key that you can use to assign your extention to that phone. To do this you would:

1. Press the Assign soft key
2. Enter your extension number
3. Press the Next soft key
4. Enter you voice mail password
5. Press OK
6. If you need to unassign your extension from a phone there is a unassign soft key you can press or you can follow the steps below to unassign you extension from the phone

If your phone does not have the Assign soft key you can still assign your extension to that phone. To do this you would:

1. Pick up the handset to go Off-hook
2. Press the # to access the Voice Mail system
3. Enter your extension number
4. Enter you voice mail password
5. Enter 7, 3, 1, to assign your extension to that phone
6. If you need to unassign your extension from a phone, you would follow the steps above except you would enter 7, 3, 2

ShoreTel: How to find a call GUID from the Connect Client

How to pull a GUID for a ShoreTel/Mitel Call or Voice Mail from the Connect Client.

1. In the connect client Click on the Recent Navigation link
   
2. In the right pain select the drop down and select Calls or Voice Mail
   
3. Find the Call or Voice Mail that you need the GUID for
4. Right click that Call or Voice Mail and select Copy Call ID to Clipboard
   
5. Now you can past the GUID into a email or text document

ShoreTel: Installing Connect Windows components fail

A few times when I started installing Mitel Connect on a Windows Server 2016 I have gotten issues where some of the Microsoft windows components fail to install. Things like Web Framework, external cache, ect.

This is because there is a bug where the Connect install has a issue reading the framework version. So in order to fix this you have to edit the registry. In order to do this open regedit and navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\InetStp

Once there edit the "MajorVersion" entry, and set the "DECIMAL" value to 9 and then reboot the server. Now you can go back and install the Connect software and you should be good to go.