Tuesday, May 14, 2019

ShoreTel: Configure Valcom PagePro VIP-201A with ShoreTel

So there is no documentation from ShoreTel that says the Valcom PagePro IP VIP-201A is supported. But I was able to get it to work by playing around with the settings. The VIP-201A is really just acting as a SIP extension. Now I do not have the exact steps to do this as I kinda lost track of them when I was working on this but here is a general outline of what I did.


  1. Install the VIP-102B setup tool to access the device
  2. You must first scan and find the device  (You should probably be on the same network as the device)
  3. Statically assign an IP address to the device
  4. Reboot the device
  5.  Go to System -> Audio groups
  6. Create the Audio Group you need and click OK
  7. Go To System -> Audio Group Membership
  8. Select the Audio Group in the Drop down that you want to use, Select what port it should be available to
  9. Click Close
  10. Go to the Channels tab
  11. Select 1 through 4 and put in the dial code you want to use for it (leave the rest default)
  12. Go to the SIP tab
  13. Select you paging zones and fill out the info
    1. Phone number - After you dial the ShoreTel SIP extension to access the Valcom box, you will hear a tone in the handset, Then dial this "Phone number" to select the paging zone you want to access.
  14. Description
    1. Authentication Name: Used for authentication with the ShoreTel SIP extension, you should use the ShoreTel extension Clientname
    2. Secret: This is the SIP password on the SIP extension you are trying to use
    3. SIP Server: Enter in the IP address of the ShoreTel switch that hosts the SIP proxy (this is not the ShoreWare Director Server)
  15. Pre-Announce Tone: use this to know when to press the code for the paging zone
  16. Audio Groups: Select the Audio Groups you want this dial code to access for paging
  17. Configure each SIP tab as you need to, the authentication will be the same for each one
  18. To save this config, go to File --> Save (This will save it to your PC)
  19. Reboot the device
  20. Check ShoreTel ShoreWare Director Telephones to see if the Valcom device is registered

Hopeful this will help you in your configuration!