Call Control Settings
In SWD navigate to Administration=> Features=>Call Control=>Options and make sure that the parameters (default values) are configured in the SIP section.
Switch Settings
In SWD navigate to Administration=>Appliances/Servers=>Platform Equipment. ShoreTel Voice switches can support IP phones and SIP phones in a various methods, either as a physical port, DSP resource or built in capacity. From this page you can look to see if you have any switches that are already configured with SIP Proxy resources, by looking under the SIP proxy column.
If you do not have a switch at a site that has any SIP Proxy resources enabled you will need to find a switch at that site that has an available resource and set it to SIP Proxy.
Navigate to Administration=>Sites=> then the site you are looking to add the phone to. Scroll down to the SIP proxy switch for that site and under Proxy Switch 1 click the drop down and select the phone switch that you would like to use that already has the SIP Proxy resource enabled on it. If you are using more than one switch for SIP Proxy resources then you can add the 2nd switch in the Proxy Switch 2 field and then enter in a IP address into the Virtual IP address box.
SIP Profile
To be able to optimize the Konftel phone interoperability a new SIP profile must be created. Navigate to Administration=>Telephones=>SIP Profiles and click new. Name the new SIP profile Konftel 300IP and set the User Agent to "Konftel300IP.*" Then in the Custom Parameter add "XferFailureNotSupported=1" Make sure the Enable check box is checked and click Save.
User Setup
Navigate to Administration=>Users=>Users and then find the user you wish to set up for the Konftel phone. Scroll down to the SIP password and enter a SIP password for this users. Also make not of the users Client Username, and Extension number.
Konftel 300IP Configuration
The best way to configure the Konftel phone is from the web interface. Find the IP address of the phone Menu=>Status=>Network in Konftel User interface on the phone. Navigate to that address using a web browser and log in as ADMIN and the default password of 1234
Navigate to Settings=>SIP to configure the user account that was created on the ShoreTel/Mitel system.
- Account name is displayed on the idle screen of the phone
- Users is the Users extension number
- Registrar is the IP address of the SIP Proxy
- Authentication name is the ShoreTel Client Username
- Password is the ShoreTel SIP password
In SWD navigate to Maintenance=>Status and Maintenance=>IP Phones, then click the Name column to sort by phone names. You should see the Konftel phone in the list, which means the phone has resisted with the ShoreTel/Mitel system and is ready to be used.
