Thursday, June 20, 2019

ShoreTel: Installing Connect Windows components fail

A few times when I started installing Mitel Connect on a Windows Server 2016 I have gotten issues where some of the Microsoft windows components fail to install. Things like Web Framework, external cache, ect.




This is because there is a bug where the Connect install has a issue reading the framework version. So in order to fix this you have to edit the registry. In order to do this open regedit and navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\InetStp

Once there edit the "MajorVersion" entry, and set the "DECIMAL" value to 9 and then reboot the server. Now you can go back and install the Connect software and you should be good to go.