Monday, March 18, 2019

ShoreTel: How to statically assign a ShoreTel phone with IP info

Statically assigning a ShoreTel phone is not something I usually recommend doing but it some situations it is needed. So because of this here are a few steps on how to statically assign a ShoreTel phone

MGCP Phone (IP110, 230, 565, ect)

  1. On a ShoreTel phone push the mute button and they push 73738#
  2. It will ask you to Reset Phone press # for yes
  3. It will then reset  the phone 
  4. It will then ask for a password enter 1234 then push #
  5. It will say Clear All Values press * for yes
  6. It will ask to turn DHCP on or off press the * key to turn it off
  7. Press the # key for OK
  8. Enter the new IP address use the * key for the decimal and the speaker phone for back space
  9. Press the # key for OK
  10. Enter the subnet mask
  11. Press the # key for OK
  12. Enter the gateway
  13. Press the # key for OK
  14. Enter the FTP IP address (this is the SWD server)
  15. Press the # key for OK
  16. Press # for MGCP
  17. Press # for SNMP
  18. Turn on or off 802.1Q *to turn it on # for OK
  19. Enter VLAN ID
  20. Press # for OK
  21. Ethernet1 auto press # for OK
  22. Ethernet2 auto press # for OK
  23. Country # for OK (to change press mute then enter the country number and then press # for OK)
  24. Language # for OK (to change press mute then enter the language number and then press # for OK)
  25. DNS enter the DNS server IP address
  26. Press # for OK
  27. VPN GWY press # for OK
  28. VPN Port press # for OK
  29. VPN=OFF press # for OK
  30. VPN User Prompt=OFF press # for OK
  31. VPN Password Prompt=OFF press # for OK
  32. 802.1x Enable=On press # for OK
  33. LLDP Enable=On press # for OK
  34. Save All Changes press # for Yes
  35. The phone will Reboot and should come up with the statically assigned info
ShoreTel IP 400 Series phone
  1. On a ShoreTel phone push the mute button and they push 73738#
  2. It will ask you to Reset Phone press the Reset soft key
  3. It will then reset  the phone 
  4. When the phone displays "Press any key to enter setup" press a key
  5. It will then ask for a password enter 1234 then push #
  6. Select Network Policy and press open
  7. Toggle LLDP-MED to OFF
  8. Toggle 801.1Q to on/off
  9. Set VLAN ID
  10. Select Back
  11. Scroll down to Internet Protocol and press open
  12. Toggle DHCP to off
  13. Fill in the IP address use the * key for the decimal and the speaker phone for back space
  14. Fill in the subnet mask
  15. Fill in the gateway
  16. Select Back
  17. Fill in the DNS server
  18. Select Back
  19. Fill in the SNTP (Time) (usally the ShoreTel server IP address)
  20. Select back
  21. Select Back
  22. You should no be on the main menu again
  23. Select Apply
  24. The phone will Reboot and should come up with the statically assigned info.