ShoreTel: IP phone mute codes

Here is a list of "Mute" codes used on ShoreTel IP phones. These codes perform some common ShoreTel tasks without physically power cycling the phone. When you do this make sure to leave the phone on hook. When you press the "Mute" button followed by the key sequence you should not hear any tones or see any visible changes on the phone until you press the # key. If you do then stop and start over. The default password on ShoreTel phones is 1234

To Clear cached values

Mute CLEAR (25327)#

Most phones are configured using DHCP, which allows the phone to broadcast its DHCP request to look for an available DHCP server. The ShoreTel phones like to use their cached values, so if the phone was previously online and does not receive an IP address in a specific amout of time it will use the IP stored in the cached memory. The Mute CLEAR command will clear out any cached values and reset the phone.

To Reset a phone

Mute RESET (73738)#

This is just a simple reboot of the phone with out needing to unplug the network cable

To Enter setup

Mute SETUP (73887)#

On some small network or even larger ones there is sometimes a need to manually enter values into the phone.  The most common reasons for this is your DHCP server does not allow you to enter in the specific options ShoreTel needs or if you need to configure the phone to connect to a VPN or Edge Gateway.

View Current configuration settings

Mute INFO (4636)#

The INTO command is the most used command as it gives you much info on how the phone is currently configured. It gives you information like IP address, subnet mask, gateway, DNS, VLAN ID, SNTP, ect.

Ping from the phone

Mute PING (7464)#

PING on the phone allows you to test network connectivity from the phone to a ShoreTel switch, the default gateway or other equipment. You can enter the IP address or the FQDN of the device you would like to ping.

Factory reset a phone

Mute RRAMOS (772667)#  *this will prompt you to enter 1234 as the password before the reset

This is used to factory reset the phone. It will remove all configuration data except for the firmware.