Wednesday, March 13, 2019

ShoreTel: Star codes use on ShoreTel

Most of the ShoreTel phones have buttons on them or you can program buttons on them to do most of the functions you need. There are some phones like the IP110, IP420, 3rd party conference phones or even analog phones that just do not have a lot of real estate on the phone for buttons or even the ability to program some soft keys so star codes are still needed. Here is a list of some of the star codes that I have come across.

Function
**
Emulate analog extension for FLASH via off-net call
** + Ext + ##
Transfer call
** + Ext + **
Conference a call
**
Hold a call
##
Hang up
00
FLASH hook on Analog phone
*11 + ext
Park call via SIP extension
*12 + ext
UnPark call via SIP extension
*13 + ext
Pickup call
*14
Ring the night bell from a SIP extension
*15 + ext
Intercom via a SIP device
*16 + ext
Barge In
*17 + ext
Silent Monitor
*18 + ext
Set hunt group to busy
*19 + ext
Whisper page
*21
Trace Malicious call
*22 + ext
Silent coach
*23
Move call between Simultaneous ringing devices
*67
Block Caller ID Override
*72
Call Forward Always (may require reg. change??)
*73
Override any Call Forward Always
*82
UnBlock Caller ID Override