Thursday, March 14, 2019

ShoreTel: Manually upgrade IP 400 Series phone Firmware


Just some quick steps on how to manually upgrade the firmware on a ShoreTel IP 400 Series phone.


  1. SSH to the phone
  2. From the CLI enter exit
  3. From the admin$ enter update-stage version of firmware IP address of the HQ server
    1. EX admin$ update-stage 801.5.9100.0 10.10.10.10
  4. After the download completes, from the admin$ enter update-do version of firmware
    1. EX admin$ update-do 801.5.9100.0
  5. The phone will reboot and update the firmware. The D&M will show the new version on the phone when the update completes